FAQ’s

You’re welcome to write to us at any time of the day or week. The Zeek team will be able to help with any question or issue during the following office hours:

Sundays-Fridays 8:00-21:00

Saturday 15:30-21:00

What is Zeek?

We’re the gift card marketplace that allows users to buy their favourite gift vouchers at a discount and sell unwanted gift vouchers for cash.

Do I need to register to use Zeek?

Yes. You can easily sign-up using either your email, Facebook or Google accounts.

I never received my login email, what do I do?

Don’t worry, your email may have been redirected to your spam folder. If it is not there, please contact our support team.

I am already a Zeek user, can I use my login details to access the website?

Yes! Your account is valid for both the app and the website.

I'm having trouble verifying my phone number, what do I do?

  1. Re-enter your number without using the ‘0’ at the beginning of it.
  2. Please make sure you’ve deleted all previous SMS messages received from our system.
  3. Click ‘Send Again’ and you should receive it.
    If the second attempt fails get in touch with our support team.

How can I be sure using Zeek is safe?

All vouchers and gift cards for sale undergo several verification procedures before they’re sold. We ensure you are protected, and that all data is secure and confidential by using standard e-commerce protocols.

What if I want to delete my account?

To delete your account, simply send an email to our support team and we’ll delete it for you. It’s important to note that once your account is deleted, it cannot be restored.

What standard e-commerce protocols does Zeek use?

We use and follow strict SSL protocols to secure the transfer of data.

Does Zeek store my credit card details?

No. We use Braintree as our credit card processor. We do not store your full credit card number or CVC code after we submit it to Braintree. Braintree partially stores and protects this information. They are a major credit card processor who specializes in handling this information.

You stored my credit card information. How do I delete it?

We don’t actually store your full credit card details. We do store the last 4 digits of your credit card and some identifying information such as the expiration date. Braintree, our credit card processor, stores the necessary information to charge your card. When we let you make a new purchase without re-entering credit card info, we are submitting a charge request to Braintree. We don’t re-submit your credit card details.

If you would like us to remove a credit card as a payment method from your account, you can navigate to your account settings>Log into your account>Account info>Payment preferences. There you can find all of your saved payment methods and remove any if you would like to.

Will I be able to see all my transaction history on both the app and the website?

Yes. Any purchase you make through the website will also appear in the app and vice versa.

I received a promo code, does it expire?

All credit expires within 10 days of its claim, unless otherwise stated within a specific promotion.

How do I claim my promo code credit?

Please note that you must claim your promo credit before making a purchase. To claim your promo code:

Account menu> Promo codes> Enter your code> Click ‘claim promo’> Shop ’til you drop!

What is Zeek’s Share campaign?

Our share campaign enables you to earn a £5 credit reward for every new user who downloads our app and buys something using your unique share code.

How do I share Zeek with friends to earn credit?

To share our app, choose the ‘Invite Friends’ option through our app menu. You can then share your unique code via message, email, Whatsapp, Twitter, or Facebook.

When will I receive my share credit?

After you share the app with a friend, and they have followed these steps:

  1. Registered to Zeek.
  2. Inserted the share code you have provided them with in the promo section on the app menu.
  3. Made their first purchase using their credit.

What is a Zeek credit voucher?

You can now buy Zeek credit! Buying Zeek credit is a great way to save even more on your shopping. When you purchase a Zeek credit voucher, you will receive a redemption code. When you claim this code you will receive its full amount to your Zeek account.

Zeek credit vouchers are non-transferable and can only be claimed by their original buyer.

What can I buy with Zeek credit?

You can use Zeek credit to purchase any voucher on the market, apart from more Zeek credit. Keep in mind that you will not be able to purchase more Zeek credit vouchers until you’ve used up all the credit on your account.

When do Zeek credit vouchers expire?

Zeek credit vouchers must be used within five years of purchase.

How do I buy a voucher or gift card?

  1. Log in via the app or site.
  2. Select the voucher type and brand you want to buy.
  3. Pay using your credit card, PayPal or Bitcoin.

When will I receive my voucher or gift card?

Physical vouchers should be received within 7 business days while electronic vouchers can be used immediately after purchase.

Can I return an item I have just purchased?

Zeek purchases are non-refundable unless covered under our 60 day money back guarantee.

What does the Zeek 60 day 100% money back guarantee cover?

  1. Inactive items.
  2. Items with an inaccurate balance.
  3. Items not received within 30 days from the date of purchase.

What does the Zeek 60 day 100% money back guarantee NOT cover?

1. Buyer’s remorse/change of mind
2. Misunderstanding of delivery method/time
3. Misunderstanding of redemption method
4. Failure to apply promo code before purchase

I've received a message saying that I have exceeded my daily limit. What can I do?

If you’re interested in raising your daily limit feel free to get in touch with our support team at: support@zeek.me.uk

Can I buy gift vouchers in bulk?

For bulk purchasing enquiries please contact us at partners@zeek.me

Zeek isn’t available in my country yet, can I still buy a voucher or gift card?

Unfortunately our platform is not available outside the UK at this time but please keep following us on Facebook, Twitter and through our Blog to see which countries we’ll be launching in next!

My payments aren't going through, what can I do?

We’re sorry that you were unable to make a purchase, we know this must be very frustrating.
It is possible that your payments are being declined by your bank, but there may be several different reasons:
 
1. Incorrect credit card number or expiration date
2. Insufficient funds
3. Some banks will reject charges based on location
4. Some banks will reject charges based on their own fraud rules
 
We recommend making sure that your details are correct and that you have sufficient funds. If so, please contact your bank to confirm it is you making the purchase. In this case, they will be able to remove the block.
Should all of these suggestions fail – please contact our team for help.

Why do I have to pay £1 when I have enough credit to cover my purchase?

Even if you have enough credit to cover the cost of your voucher we must charge you £1 in order for your purchase to be processed.
For security reason all purchases must go through the payment processor.

I want to sell a voucher, how does it work?

  1. Go to the ‘Sell’ tab.
  2. Select your desired brand from our list or create a new brand.
  3. Fill in the required details (uploading a photo is required when using our mobile app).
  4. Set your desired discount.
  5. Wait for your voucher to be approved!

I want to upload a voucher for sale, but I can't find the brand I need on the brand list, what do I do?

Not to worry, first make sure you’re spelling the brand name correctly. If you still cannot see your brand, you can simply write the full brand name without selecting it from the list and we’ll create a new brand for you.

What can I sell on Zeek?

You can sell any unwanted physical gift cards, printable eVouchers or eGift cards that meet our selling terms.

What are Zeek’s selling terms?

We don’t accept coupons or discount vouchers. Before uploading gift cards or vouchers, please make sure to check the following:

1. We’re able to verify the balance, either online or by phone.

2. The gift card or voucher brand you’re selling has at least 5 stores/branches in your home country.

3. Your voucher is over £10 and under £500.

4. Your voucher has a validity of at least one month (if digital) or three months (if physical) from the time of upload.

Does selling a voucher cost money?

For each sale you make you’ll be charged a processing fee of 7% of the card’s asking price, the minimum fee is £3.

How much should I sell my gift vouchers for?

You can set your own selling price as long as it is at least 8% less than the face value of your voucher.

Can I resell a voucher I purchased at Zeek?

Once purchased through Zeek, vouchers cannot be resold on our market.

If you have had any issue with a voucher you purchased please contact our support team and they will be happy to help.

I've changed my mind after uploading the voucher for sale, what do I do?

As long as your voucher hasn’t been sold, all you’ll need to do is remove it from the marketplace by going to ‘My listings’ and deleting it.

What do I do with the voucher that I’ve sold?

If you’ve sold a digital voucher, there’s no need to keep it. However, if you’ve sold a physical voucher, you’ll need to mail it to our offices so that we can forward it to its new owner.

Our address is:


Zeek Mobile

81 Rivington Street
London
EC2A 3AY

We recommend mailing your voucher using Royal Mail 1st class recorded delivery (£1.74) and holding on to your tracking number until we’ve confirmed your voucher’s arrival.

My voucher has been sold! How will I receive my payment?

Congrats! Now simply go to your account settings>payments>seller payment options and fill in your preferred payment method (PayPal/bank transfer)!

I sold my voucher. When will I be paid?

If you sold a digital voucher you’ll be paid within 14 business days from date of sale.

If it’s a physical voucher, you’ll receive payment within 14 business days from the date the card reaches our offices after sale.

Why are payments not immediate?

The reason it takes up to 14 business days to receive your payment is purely for security reasons, giving us time to verify both the gift card and the buyer.

How do I become a bulk seller?

If you plan on selling more than 25 vouchers per month you are invited to join our bulk seller program! Just contact us at: partners@zeek.me

What if I have more questions?

Please get in touch with us at support@zeek.me.uk and one of our team members will be more than happy to help you with any question.

When can I contact Zeek support?

You’re welcome to write to us at any time of the day or week. The Zeek team will be able to help with any question or issue during the following office hours:

Sundays-Fridays 8:00-22:00

Saturday 13:00-22:00

I sold my voucher. How can I get paid with Zeek credit?

Congratulations! Now all you need to do is select the credit payment option when updating your seller payment preferences.

Zeek credit payment gives you the benefit of reduces seller fees!