You’re welcome to write to us at any time of the day or week.
The Zeek team will be able to help with any question or issue during the following office hours:
Some purchases are subject to a transaction fee to cover the cost of payment processing and authenticating the gift card for sale.
You can now choose Amazon gift cards as your payout method on Zeek!
Please note, once paid, you will not be able to change our payout method to cash or Zeek credit.
As long as your voucher has not yet been sold, you can edit your payout method by going to: ‘My listings’> desired voucher listing> ‘edit’ (at the top of the voucher)> and change your method to cash/Zeek credit.
Payout in Amazon gift cards gives you the benefit of reduced seller fees!
If you chose Amazon as your payout method, your Amazon gift card will become available to you in your Zeek wallet within 14 days of your sale. You will be able to redeem your gift card at www.amazon.co.uk. Gift Cards cannot be reloaded, resold, transferred for value, redeemed for cash or applied to any other account. Please see full terms and conditions here.
- New Zeek customers only.
- Promotion runs between 26th June and 29th June
- £50 must be spent on the same day, but can be spread across multiple orders.
- To qualify, customers must be directed to Zeek directly from the Voucherbox promotional link.
- Credit will be added to qualifying Zeek accounts by Sunday 2nd July.
- Cash purchases only. Excludes amounts spent using promo codes or existing Zeek credit. Excludes purchases of Amazon vouchers and Zeek credit.
- We reserve the right to exclude customers from the promotion for unfair use, including the creation of multiple accounts. We reserve the right to update these Terms & Conditions at any time and without notification.
Don’t worry, your email may have been redirected to your spam folder. If it is not there, please contact our support team.
Yes! Your account is valid for both the app and the website.
- Re-enter your number without using the ‘0’ at the beginning of it.
- Please make sure you’ve deleted all previous SMS messages received from our system.
- Click ‘Send Again’ and you should receive it.
If the second attempt fails get in touch with our support team.
All vouchers and gift cards for sale undergo several verification procedures before they’re sold. We ensure you are protected, and that all data is secure and confidential by using standard e-commerce protocols.
To delete your account, simply send an email to our support team and we’ll delete it for you. It’s important to note that once your account is deleted, it cannot be restored.
No. We use Braintree as our credit card processor. We do not store your full credit card number or CVC code after we submit it to Braintree. Braintree partially stores and protects this information. They are a major credit card processor who specializes in handling this information.
We don’t actually store your full credit card details. We do store the last 4 digits of your credit card and some identifying information such as the expiration date. Braintree, our credit card processor, stores the necessary information to charge your card. When we let you make a new purchase without re-entering credit card info, we are submitting a charge request to Braintree. We don’t re-submit your credit card details.
If you would like us to remove a credit card as a payment method from your account, you can navigate to your account settings>Log into your account>Account info>Payment preferences. There you can find all of your saved payment methods and remove any if you would like to.
Yes. Any purchase you make through the website will also appear in the app and vice versa.
All credit expires within 10 days of its claim, unless otherwise stated within a specific promotion.
Please note that you must claim your promo credit before making a purchase. To claim your promo code:
Account menu> Promo codes> Enter your code> Click ‘claim promo’> Shop ’til you drop!
On our website you can see the credit underneath your name on the top right corner of your screen.
If you are using the app, you can see it after clicking More>Promo Codes.
Credit is automatically deducted from your purchases.
Our share campaign enables you to earn a £5 credit reward for every new user who downloads our app and buys something using your unique share code.
To share our app, choose the ‘Invite Friends’ option through our app menu. You can then share your unique code via message, email, Whatsapp, Twitter, or Facebook.
After you share the app with a friend, and they have followed these steps:
- Registered to Zeek.
- Inserted the share code you have provided them with in the promo section on the app menu.
- Made their first purchase using their credit.
You can now buy Zeek credit! Buying Zeek credit is a great way to save even more on your shopping. When you purchase a Zeek credit voucher, you will receive a redemption code. When you claim this code you will receive its full amount to your Zeek account.
Zeek credit vouchers are non-transferable and can only be claimed by their original buyer.
You can use Zeek credit to purchase any voucher on the market, apart from more Zeek credit. Keep in mind that you will not be able to purchase more Zeek credit vouchers until you’ve used up all the credit on your account.
Zeek credit vouchers must be used within five years of purchase.
- Log in via the app or site.
- Select the voucher type and brand you want to buy.
- Pay using your credit card, PayPal or Bitcoin.
Zeek has strict anti-fraud checks in place to ensure our marketplace is secure for both buyers and sellers. As part of this procedure our payment processing system may automatically block a transaction that it has cause to believe is potentially fraudulent. Occasionally our algorithm gets it wrong and locks orders until they are manually reviewed. So we can review and process your order, please email firstname.lastname@example.org and we’ll unlock and process the order as quickly as possible.
If you do not contact our support team within 48 hours, the transaction will be automatically cancelled and refunded.
We appreciate checks of this nature can be very frustrating but hope you understand these measures are in place to keep all our customers safe.
Physical vouchers should be received within 7 business days while electronic vouchers can be used immediately after purchase.
Zeek purchases are non-refundable unless covered under our 1 year money back guarantee. This policy in is place to protect all of our members. For security reasons, an eGift card with a valid balance cannot be refunded once the serial number is sent to your Zeek wallet.
Our marketplace is built upon the concept of trust. Whether you’re shopping or selling, we want to ensure you have the most positive experience on Zeek. With this in mind, every order is backed by the following guarantee. The guarantee covers:
- Items not received within 30 days from the date of purchase.
- Items delivered as a different brand than ordered.
- Items with an inaccurate balance.
- Inactive items.
The guarantee does NOT cover:
- Buyer’s remorse/change of mind.
- Requests received outside of one year.
- Misinterpretation of delivery method/time.
- Misinterpretation of redemption method or timing of delivery.
- Items lost or misplaced by the buyer.
- Failure to apply promo code before purchase.
- Go to the ‘Sell’ tab.
- Select your desired brand from our list or create a new brand.
- Fill in the required details (uploading a photo is required when using our mobile app).
- Set your desired discount.
- Wait for your voucher to be approved!
I want to upload a voucher for sale, but I can't find the brand I need on the brand list, what do I do?
Not to worry, first make sure you’re spelling the brand name correctly. If you still cannot see your brand, you can simply write the full brand name without selecting it from the list and we’ll create a new brand for you.
You can sell any printable eVouchers or eGift cards that meet our selling terms.
We don’t accept coupons or discount vouchers. Before uploading gift cards or vouchers, please make sure to check the following:
1. We’re able to verify the balance, either online or by phone.
2. The gift card or voucher brand you’re selling can be redeemed in an online store.
3. Your voucher is over £10 and under £500.
4. Your voucher has a validity of at least one month..
Currently only users who join our bulk sellers program are able to sell physical gift vouchers. If you would like some further information regarding our bulk sellers program, please contact email@example.com
For each sale you make you’ll be charged a processing fee of 12% of the card’s asking price, the minimum fee is £4.
If you’d like to sell your voucher without seller fees, check out our Zeek credit or Amazon payout options.
You can set your own selling price as long as it is at least 7% less than the face value of your voucher.
As long as your voucher hasn’t been sold, all you’ll need to do is remove it from the marketplace by going to ‘My listings’ and deleting it.
If you’ve sold a digital voucher, there’s no need to keep it. However, if you’ve sold a physical voucher, you’ll need to mail it to our offices so that we can forward it to its new owner.
Our address is:
We recommend mailing your voucher using Royal Mail 1st class recorded delivery (£1.74) and holding on to your tracking number until we’ve confirmed your voucher’s arrival.
Congrats! Now simply go to your account settings>payments>seller payment options and fill in your preferred payment method (PayPal/bank transfer)!
If you sold a digital voucher you’ll be paid within 14 business days from date of sale.
If it’s a physical voucher, you’ll receive payment within 14 business days from the date the card reaches our offices after sale.
Please get in touch with us at firstname.lastname@example.org and one of our team members will be more than happy to help you with any question.
You’re welcome to write to us at any time of the day or week. The Zeek team will be able to help with any question or issue during the following office hours:
In order to get paid with Zeek credit, please select the Zeek credit option from the payout options when listing your voucher for sale.
Zeek credit payment gives you the benefit of reduced seller fees!
Please note that your Zeek credit will expire 2 years after the payment date.