You’re welcome to write to us at any time of the day or week.
The Zeek team will be able to help with any question or issue during the following office hours:
Don’t worry, your email may have been redirected to your spam folder. If it is not there, please contact our support team.
Yes! Your account is valid for both the app and the website.
- Re-enter your number without using the ‘0’ at the beginning of it.
- Please make sure you’ve deleted all previous SMS messages received from our system.
- Click ‘Send Again’ and you should receive it.
If the second attempt fails get in touch with our support team.
All vouchers and gift cards for sale undergo several verification procedures before they’re sold. We ensure you are protected, and that all data is secure and confidential by using standard e-commerce protocols.
To delete your account, simply send an email to our support team and we’ll delete it for you. It’s important to note that once your account is deleted, it cannot be restored.
No. We use Braintree as our credit card processor. We do not store your full credit card number or CVC code after we submit it to Braintree. Braintree partially stores and protects this information. They are a major credit card processor who specializes in handling this information.
We don’t actually store your full credit card details. We do store the last 4 digits of your credit card and some identifying information such as the expiration date. Braintree, our credit card processor, stores the necessary information to charge your card. When we let you make a new purchase without re-entering credit card info, we are submitting a charge request to Braintree. We don’t re-submit your credit card details.
If you would like us to remove a credit card as a payment method from your account, you can navigate to your account settings>Log into your account>Account info>Payment preferences. There you can find all of your saved payment methods and remove any if you would like to.
Yes. Any purchase you make through the website will also appear in the app and vice versa.
All credit expires within 10 days of its claim, unless otherwise stated within a specific promotion.
Please note that you must claim your promo credit before making a purchase. To claim your promo code:
Account menu> Promo codes> Enter your code> Click ‘claim promo’> Shop ’til you drop!
On our website you can see the credit underneath your name on the top right corner of your screen.
If you are using the app, you can see it after clicking More>Promo Codes.
Credit is automatically deducted from your purchases.
Our share campaign enables you to earn a £5 credit reward for every new user who downloads our app and buys something using your unique share code.
To share our app, choose the ‘Invite Friends’ option through our app menu. You can then share your unique code via message, email, Whatsapp, Twitter, or Facebook.
After you share the app with a friend, and they have followed these steps:
- Registered to Zeek.
- Inserted the share code you have provided them with in the promo section on the app menu.
- Made their first purchase using their credit.
You can now buy Zeek credit! Buying Zeek credit is a great way to save even more on your shopping. When you purchase a Zeek credit voucher, you will receive a redemption code. When you claim this code you will receive its full amount to your Zeek account.
Zeek credit vouchers are non-transferable and can only be claimed by their original buyer.
You can use Zeek credit to purchase any voucher on the market, apart from more Zeek credit. Keep in mind that you will not be able to purchase more Zeek credit vouchers until you’ve used up all the credit on your account.
Zeek credit vouchers must be used within five years of purchase.
- Log in via the app or site.
- Select the voucher type and brand you want to buy.
- Pay using your credit card, PayPal or Bitcoin.
Zeek has strict anti-fraud checks in place to ensure our marketplace is secure for both buyers and sellers. As part of this procedure our payment processing system may automatically block a transaction that it has cause to believe is potentially fraudulent. Occasionally our algorithm gets it wrong and locks orders until they are manually reviewed. So we can review and process your order, please email email@example.com and we’ll unlock and process the order as quickly as possible.
If you do not contact our support team within 48 hours, the transaction will be automatically cancelled and refunded.
We appreciate checks of this nature can be very frustrating but hope you understand these measures are in place to keep all our customers safe.
Physical vouchers should be received within 7 business days while electronic vouchers can be used immediately after purchase.
Zeek purchases are non-refundable unless covered under our 1 year money back guarantee. This policy in is place to protect all of our members. For security reasons, an eGift card with a valid balance cannot be refunded once the serial number is sent to your Zeek wallet.
- Inactive items.
- Items with an inaccurate balance.
- Items delivered as a different brand than ordered.
- Items not received within 30 days from the date of purchase.
Our marketplace is built upon the concept of trust. Whether you’re shopping or selling, we want to ensure you have the most positive experience on Zeek. With this in mind, every order is backed by the following guarantee.
- Buyer’s remorse/change of mind.
- Requests received outside of one year.
- Misinterpretation of delivery method/time.
- Misinterpretation of redemption method or timing of delivery.
- Items lost or misplaced by the buyer.
- Failure to apply promo code before purchase.
- Go to the ‘Sell’ tab.
- Select your desired brand from our list or create a new brand.
- Fill in the required details (uploading a photo is required when using our mobile app).
- Set your desired discount.
- Wait for your voucher to be approved!
I want to upload a voucher for sale, but I can't find the brand I need on the brand list, what do I do?
Not to worry, first make sure you’re spelling the brand name correctly. If you still cannot see your brand, you can simply write the full brand name without selecting it from the list and we’ll create a new brand for you.
You can sell any unwanted physical gift cards, printable eVouchers or eGift cards that meet our selling terms.
We don’t accept coupons or discount vouchers. Before uploading gift cards or vouchers, please make sure to check the following:
1. We’re able to verify the balance, either online or by phone.
2. The gift card or voucher brand you’re selling has at least 5 stores/branches in your home country.
3. Your voucher is over £10 and under £500.
4. Your voucher has a validity of at least one month (if digital) or three months (if physical) from the time of upload.
For each sale you make you’ll be charged a processing fee of 12% of the card’s asking price, the minimum fee is £4.
You can set your own selling price as long as it is at least 7% less than the face value of your voucher.
As long as your voucher hasn’t been sold, all you’ll need to do is remove it from the marketplace by going to ‘My listings’ and deleting it.
If you’ve sold a digital voucher, there’s no need to keep it. However, if you’ve sold a physical voucher, you’ll need to mail it to our offices so that we can forward it to its new owner.
Our address is:
We recommend mailing your voucher using Royal Mail 1st class recorded delivery (£1.74) and holding on to your tracking number until we’ve confirmed your voucher’s arrival.
Congrats! Now simply go to your account settings>payments>seller payment options and fill in your preferred payment method (PayPal/bank transfer)!
If you sold a digital voucher you’ll be paid within 14 business days from date of sale.
If it’s a physical voucher, you’ll receive payment within 14 business days from the date the card reaches our offices after sale.
Please get in touch with us at firstname.lastname@example.org and one of our team members will be more than happy to help you with any question.
You’re welcome to write to us at any time of the day or week. The Zeek team will be able to help with any question or issue during the following office hours:
Congratulations! Now all you need to do is select the credit payment option when updating your seller payment preferences.
Zeek credit payment gives you the benefit of reduced seller fees!